Frequently Asked Questions
Purchasing from Ubuntu Life is easy:
- Find your favorite product, or if you already know what you are looking for, use the menu in the navigation bar or the search bar to find your product right away.
- Once you have found the right product, select your size or quantities and use the "add to cart" button underneath
- Review the items in your shopping cart by selecting the "shopping cart" icon at the top right of the page
- Click on "checkout" to proceed, add shipping and payment details to complete your order
- If you already have an Ubuntu Life account, you can log-in and checkout faster using saved shipping and payment details
If you need to make a change or cancel your order please contact our customer service. Since we try to process our order as fast as possible to get to you in the shortest time, contact us short after your order is placed and we will do our best to help you out!
You can enter your promo code at checkout. Enter the code exactly how it appears and apply. Promo codes can't be cumulated with other promotions and will not apply to sale items unless otherwise specified.
Ubuntu Life accepts payments from all kind of credit cards (Visa, Mastercard, American Express) and from Paypal or Amazon.
Afridrilles Fitting & Care
Before making a purchase, you can check our size chart here. Our Afridrilles fit true to size and are available in US sizes. Due to the nature of our hand stitched shoes, sizing may vary by style. Please check on each product page for specific sizing recommendations! Your Afridrilles will also slightly stretch with wear and naturally conform to the shape of your feet.
Ubuntu Life espadrilles are the perfect everyday shoes but they won’t last forever. If your Afridrilles incur any unfortunate damages due to manufacturing contact our customer service team and we'll be more than happy to help you with care tips or to help you in getting a new pair! For purchases made with other retailers, please reach out to the place of purchase.
Afridrilles don’t do well in the rain so we recommend you avoid stepping in wet areas. Our vulcanized rubber sole layer protects the jute from humidity and the contact with water. The jute bottom of our espadrilles should never get wet. You can keep your Afridrilles in good shape longer by keeping them dry.
A damp cloth can remove dirt from the canvas part of your Afridrille. We also recommend mixing a little laundry detergent with water in a small cup and use an old toothbrush to gently brush your jute sole. Make sure to not get the soles wet! Please email us for any other cleaning instructions.
Shipping & Returns
We do our best to process and ship your Afridrilles as fast as we can, usually 2-3 working days processing time. During holidays, this can be slightly extended. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You should receive a shipping confirmation email with tracking as soon as your order ships out.
All orders ship out of our warehouse in Austin, Tx. We do our best to process and ship your order as fast as possible, usually 2-3 working days processing time. During holidays this can be slightly extended.
If your order has been placed during the weekend or on a holiday, we'll start processing your order on the following working day.Ubuntu Life cannot be responsible for unanticipated delays.
Refer back to your shipping confirmation email to track your package. If you did not receive a confirmation email with the tracking number, please contact our customer service so we can help you
Once your return is received and inspected, we will send you an email to notify you of the approval of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Of course we do! We ship worldwide all over the world. Note that orders from outside the United States may suffer additional shipping and duty charges according to local custom regulation.
About Ubuntu Life products
Ubuntu Life espadrilles are handmade in Maai Mahiu, Kenya by our Maker Mums. Made from East-African cotton, genuine Kenyan leather, and traditional jute soles with vulcanized rubber for durability.
We are so sorry to hear that your product did not arrive in perfect shape! For purchases made on ubuntu.life, please email us a description of the issue along with pictures and will be more than happy to assist you. If you purchased from a different website or retailer, please contact your place of purchase.